Tongariro Suites

Boutique Accommodation

Covid 19 information

 
The wellbeing and safety of our guests and staff is our utmost priority and we want to provide you with an update on what we are doing in response to COVID-19.

As New Zealand responds to the Covid-19 pandemic, we are committed to providing you with a memorable and safe stay at Tongariro Suites.

Hygiene and safety measures:

  • Contactless check in and check out is available. We will greet you personally and hand over your sanitized key. We will escort you to your suite whilst applying physical distancing.  The check out process just requires you to leave the room key in a bowl on the reception counter. Payment is processed through our reservation system automatically, 24 hours prior to your arrival.

  • To meet the Government requirements for contact tracing, we will verbally reconfirm with you that we have the correct email address and contact phone number when you check in. We also ask you to scan the  QR code located at reception, using the Government Covid-19 Tracer App.  

  • Physical distancing is still required, so don't be offended if we don't shake your hand and  that we keep our distance during the check in process and any other interaction with you during your stay. Our property only has 4 suites and physcial distancting between guests is easy as only two suites share the same entrance door. The guest lounge and the deck with hot tub and  BBQ  are the only facilities shared by a maximum of eight guests. These are cleaned thorougly on a daily basis.

  • Hand sanitizer is available on the reception counter.

  • Frequent sanitation of  all high-tough points in all public areas and your room will happen on a daily basis. Cleaning materials are available in your own room as well should you wish to spot clean during your stay yourself.

  • Our normal cleaning routine is already of the highest standard and we continue to deliver those high standards.

  • Daily servicing consists of cleaning your dishes, topping up of breakfast provisions, making your bed and  spot cleaning your bathroom and around your room. We do respect your privacy, health and safety so if you prefer for this daily housekeeping service not to happen , please let us know.

  • In consideration of other guests and your hosts , you are unable to stay with us

    • If you have been in close contact with a confirmed Covid-19 case or that contact is awaiting a Covid-19 test 

    • If you have a cold or flu like sysmptoms, such as fever, coughing or sneezing, diffulty breathing, sore throat and fatigue

    • If you are developing any of the above symptoms during your stay with us, please inform your hosts and contact Healthline immediately by phoning 0800 358 5453 

 

Cancellation policy:

In light of Covid-19 pandemic and its implications on travel we have revised our cancellation policy as below to accommodate any cancellations or changes to travel plans.

  • When you have booked directly on our website  the booking is fully refundable up to 24 hours prior to check in should you have to cancel for any reason. If you need to cancel within 24 hours of check in, a one night's cancellation fee applies. However this can be used as a credit for a new booking within 12 months of the orginal date of arrival.

  • When you have booked through any other booking platform like Booking.com , Expedia or travel agent  the cancellation policy of that booking platform will apply. Please check the cancellation policy carefully when booking on any other platform. 

  • If you need to cancel due to a change in Alert Levels and you are therefore unable to travel due to travel resrtictions set by the Government no cancellations fees will apply by us but fees might still be applicable if you booked through another booking platform.

 

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